Return merchandise WITH an RMA number to:

Empower African Children
Post Office Box 141226
Dallas, TX 75214

NOTE: Returns with no RMA number, or those mailed to the shipping warehouse will be returned to the sender.

CANCELLATION POLICY
Please submit any cancellation via e-mail to orders@empowerafricanchildren.org, or call on our business phone at 214-828-9323.

E-mail cancellations must contain the following: First name, last name, order number and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

OUT-OF-STOCK POLICY
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via e-mail and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current e-mail address and phone number.

Some items are listed for sale on our web site that have not been released yet from the publisher or manufacturer. We place these items on the web site so that consumers may pre-order the items. Pre-orders are reserved with payment up front on a first-come-first-served basis. You may also request to be placed on a “notify list”, and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

Please also see our complete Terms & Conditions.